If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30 days of receipt of your order and in sale-able condition. Please note that with the exception of ink refill supplied with the Pen, any additional ink refill packs or consumable must be returned unopened and sealed in the original packaging to qualify for a refund. Faulty items will either be replaced, repaired or refunded following evaluation.
Returns are only accepted online for items purchased directly from ajoto.com. Products purchased as gifts can be refunded to the original purchaser; alternatively we can provide credit to the gift recipient in the form of a discount code. Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to. Coupons are non-refundable.
If you do need to return an item please note that as we are a small business, we are unable to cover the cost of returning items to us, or refund the original postage cost.