If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30 days of receipt of your order and in sale-able condition. Please note that with the exception of ink refill supplied with the Pen, any additional ink refill packs or consumable must be returned unopened and sealed in the original packaging to qualify for a refund. Faulty items will either be replaced, repaired or refunded following evaluation.
Returns are only accepted online for items purchased directly from ajoto.com. Products purchased as gifts can be refunded to the original purchaser; alternatively we can provide credit to the gift recipient in the form of a discount code. Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to. Coupons are non-refundable.
If you are unhappy with your product please feel free to return it for an exchange within 30 days of ordering. As long as the item is “as new”* AJOTO will accept it and replace your purchase with a product of your choice, refunding any difference in price or taking additional payment. Please follow the ‘How to Make a Return’ information below. *”As new” condition for AJOTO items is undamaged and in sellable condition. AJOTO recommend you store your item in its original packaging while you make a decision about the product. We appreciate that temporary packaging such as The Pen’s tear-strip protective card can’t be preserved as new due to the nature of its design.
AJOTO believe in the quality of its goods. If you think your product has a fault, please contact us and we will assess whether or not the product has suffered a manufacturing fault. Please note: items that are damaged as a result of excessive or long term usage are not considered to be faulty.
All sample or discount items are store non-refundable and sold on the understanding of their condition and function. All items are covered by our standard warranty and will be replaced or an AJOTO coupon to the value of the order offered in return if the item unwanted on purchase.
All returns should be addressed to:
4th Floor, Hope Mill,
Please note that for gift exchanges we can refund postage to the original purchaser or issue a credit to the gift recipient.For international returns – AJOTO will not accept customs charges incurred when returning items.All packages must be marked “Goods returned under warranty”. AJOTO will try to process your return as soon as it arrives, although it can take up to a week for us to process a return during busy periods. During these periods it’s not possible to confirm receipt of your package prior to be being processed. Depending on your location, an exchange can take up to a month to get back to you.