FREE REPAIR SERVICE
We designed your AJOTO Pen to last your journey, but sometimes as you travel parts can be lost or accidentally damaged.
Whether your pen eventually needs to be overhauled, repaired, or restored, our service department will be happy to assist you so you can keep making your mark.
FREE REPAIR SERVICE INCLUDES
- Repair of any faulty component
- Repair of accidental damage minor i.e drops & dents*
- Replacement of springs and gaskets
- Lubrication & cleaning of parts
- Refurbishment of Core Collection finish
- ALL REPAIRS WILL INCLUDE ONE NEW REFILL
- Excludes postage/shipping costs
*Any excessive damage such as cutting a Pen in half during a magic trick or loosing all the parts except the refill may require some additional cost or a full replacement.
N.B. Customers are responsible for returning goods to us when using the free repair service, and we charge a flat shipping fee if you wish to have the goods returned after servicing. Our flat fee is £15 which ensured all parcels are tracked and insured. You are always welcome to drop-off and collect the Pens free of charge at our studio.