SHIPPING METHODS

DESTINATIONS

Currently our “Worldwide” delivery countries include – Australia, Austria, Belgium, Brazil, Canada, Denmark, Estonia, Finland, France, Germany, Hong Kong, Iceland, Irish Republic, Latvia, Liechtenstein, Luxembourg, Japan, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland & USA.If your country isn’t mentioned above and you would like to purchase an AJOTO product please contact us by EMAIL and we shall do our best to facilitate your order.

TRACKING

We aim to dispatch all orders within 1 working day of the order being placed and will supply you with a tracking number so that you can check the status of your order at any time. All orders ship directly from our studio in London. If your parcel cannot be delivered for any reason we can arrange for a redelivery or refund, Please be aware we will charge you for handling and shipping for redeliveries.

TAXES

Please note that all shipping is not inclusive of any taxes, duties or import fees that may be charged when a package reaches it’s destination country. All orders are shipped DDU (Delivered Duty Unpaid).Customers outside the EU are exempt from UK value added tax when shopping on our site. VAT at 20.0 % of the total amount for goods will be deducted from the shopping basket total when a ROW destination country is selected at the checkout. Approximate prices in alternative currencies can be viewed by selecting the currency tab in the bottom bar. Prices are shown for EU and tax free checkout.

DISPATCH SCHEDULE

AJOTO dispatch orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend. For example, if you place an Express order on Saturday your order will be dispatched on the next working day which is Monday.

In rare instances or busy periods our standard delivery option may take up to 25 working days to arrive. If your order is taking longer than expected please contact us so we can investigate the delay.

DELIVERY TIMES

The estimated delivery times below are to be used as a guide only and commence from the date of dispatch. AJOTO is not responsible for any delays caused by the customs clearance process.

Standard Delivery:

  • UK – 1-3 Working days
  • EU – 2-12 Working Days
  • USA – 4-20 Working Days
  • Canada -4-20 Working Days
  • Rest of the World – 4-20 Working Days

Express Delivery DHL:

  • UK – Next Working days
  • EU – 1-2 Working Days
  • USA  – 1-2 Working Days
  • Canada- 2-4 Working Days
  • Rest of the World – 2-4 Working Days
DELIVERY COSTS

UK Delivery costs inc VAT:

  • AJOTO Free Standard Delivery
  • AJOTO Free Standard Tracked Delivery OVER £100
  • AJOTO Express Delivery £6.95

EU Delivery costs:

  • AJOTO Free Standard Delivery
  • AJOTO Free Standard Tracked Delivery OVER £100  
  • AJOTO Express Delivery £14 

USA Delivery cost:

  • AJOTO Free Standard Delivery
  • AJOTO Free Standard Tracked Delivery OVER £100 
  • AJOTO Express Delivery £23

Canada Delivery cost:

  • AJOTO Free Standard Delivery
  • AJOTO Free Standard Tracked Delivery OVER £100 
  • AJOTO Express Delivery UNDER £ 23

Rest of the world Delivery cost:

  • AJOTO Free Standard Delivery
  • AJOTO Free Standard Tracked Delivery OVER £100
  • AJOTO Express Delivery  £29.95

All orders will be sent tracked and signed for where applicable.